Posts Tagged ‘voip’

How to take advantage of your VoIP data

How to take advantage of your VoIP data

You hear a lot about big data nowadays, but not in connection with small- and medium-sized businesses (SMBs). To compete with the big guys, SMBs need Voice over Internet Protocol (VoIP) to get better access to customer data. Read on for the best ways to leverage your VoIP data to serve clients. Time/Date data The […]

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Phishing through VoIP: How scammers do it

Phishing through VoIP How scammers do it

Many businesses nowadays are well-armed against email-based phishing scams, which is why scammers have moved over to VoIP (Voice over Internet Protocol) scams. Through “vishing scams,” hackers can pretend to be bank representatives and convince your employees to provide confidential financial details via a seemingly innocuous VoIP call. Take a look at why vishing is […]

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What you should look for in a VoIP distributor

If you’re itching to switch your old phone system to Voice over Internet Protocol (VoIP), you may be overwhelmed by the number of choices of distributors available. Many of them claim to be “the best” or “world-class” — but are they really? Can they meet your business needs? Before you choose a VoIP distributor, consider […]

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Maximize your VoIP with these features

Maximize your VoIP with these features

Doing business is a whole lot easier with VoIP than with a traditional phone, making it a popular communications solution. But did you know that your VoIP service offers a ton of useful features you may have overlooked? Take note of these to save yourself the trouble of doing things the old-fashioned way. Busy lamp […]

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How your business can prepare for VoIP

Companies that want to stay ahead of the curve are switching to Voice over Internet Protocol (VoIP) solutions to drive productivity and mobility. To get ready for the upgrade, you need proper planning and network preparation -– here are the most critical considerations. Network stability Implementing a VoIP phone system presents unique challenges, such as […]

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VoIP call-quality issues addressed

VoIP call-quality issues addressed

Many people assume that a landline from established local telco is what their office needs, but the truth is there are much better options. VoIP (Voice over IP) lets you make calls over the internet and enjoy convenience, simple set-up, and all the features of a traditional phone system, for less money. But what about […]

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Remote working is better with VoIP

If you’ve worked remotely these past few years, you’re part of the growing number of employees who choose to not be office-bound. This is a global trend; a report from Global Workplace Analytics and FlexJobs showed the number of remote workers increase in 115% in a decade. And Americans make up the largest percent. The appeal of […]

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What is theft of service in VoIP?

What is theft of service in VoIP

Despite often going undetected, theft of service is the most common type of fraud for phone systems that use the internet to make calls. How does it really affect an organization’s VoIP network and what are the ways that businesses can prevent or minimize the risk of this type of fraud? Let’s take a closer […]

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How much does a VoIP system cost?

There are so many VoIP phone systems in the market that you’re bound to come across a few with similar features and add-on services. When this happens, most business owners will compare the price and purchase the more affordable option. But you shouldn’t only be looking at the initial price of the VoIP system; you […]

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Top 4 benefits of call recording

No matter how attentive your customer service agent is, he or she is only human, which means there’s always room for mistakes. But for businesses that have adopted VoIP as their telephony solution, they can minimize these mistakes via call recording. Learn how this nifty VoIP feature can benefit businesses of all sizes. #1. Improve […]

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